Regulations

The Aparthotel Management would appreciate your cooperation in adhering to these regulations, which aim to ensure you a peaceful and safe stay.

The facility applies standards for the protection of minors, and detailed rules and procedures in this regard are available for inspection at the reception.

§1

Subject of the regulations

1. The regulations specify the scope of services provided, responsibilities, and presence on the Aparthotel premises and are an integral part of the contract, concluded by signing the registration form, as well as by performing conclusive actions, in particular by making a reservation and/or paying a deposit or the full amount for the stay at the Aparthotel.

2. By performing the actions mentioned in the previous point, the Guest confirms that they have read
and accept the terms of the Regulations.

3. The regulations apply to all persons staying on the premises of Aparthotel Cristina.

§2

Hotel day

1. The apartment/hotel room is rented per hotel days.

2. The hotel day starts at 4:00 p.m. on the day of arrival and lasts until 11:00 a.m. on the following day.

3. The Guest should notify the reception of a wish to extend the stay beyond the period indicated on the day of arrival
by 10:00 a.m. on the day the room rental expires.

4. The Aparthotel will consider the request to extend the stay depending on availability.

5. The extension of the stay may be subject to an additional charge.

§3

Reservation and check-in

1. The basis for Guest check-in is presenting an identity document at the reception and signing the registration form.

2. The Guest may not transfer the apartment/hotel room to others, even if the period for which they paid the fee has not expired.

3. Persons not registered at Aparthotel Cristina may stay in the apartment/hotel room from 7:00 a.m. to 10:00 p.m. After 10:00 p.m., additional persons staying with Guests in the room must be registered.

4. The Aparthotel may refuse admission to a Guest who during a previous stay grossly violated the Regulations, causing damage to the Aparthotel’s property or Guests, or harm to persons of Guests, Aparthotel employees, or others on the premises, or otherwise disturbed the peaceful stay of Guests or the operation of the Aparthotel.

5. The Aparthotel reserves the right to preauthorize a credit card for the full amount of the stay upon check-in.

6. In case of Guest cancellation during the hotel day, the Aparthotel does not refund the fee for that day. The issue of cancellation fees after the start of the hotel day is regulated by the detailed reservation confirmation received by Guests before arrival at the Aparthotel.

§4

Aparthotel Responsibility

1. The Aparthotel provides services in accordance with its category and standard. If there are any complaints regarding the quality of services, the Guest is requested to report them to the reception as soon as possible to enable immediate response.

2. The injured party should notify the hotel reception of any damage immediately after noticing it.

3. The Aparthotel is obligated to ensure:

a. conditions for the Guest’s full and unrestricted rest

b. safety of stay, including confidentiality of Guest information

c. professional and courteous service for all services provided in the hotel

d. room cleaning and necessary repairs to equipment during the Guest’s absence, and in their presence only if so requested.

§5

Guest Responsibility

1. Each time leaving the apartment/hotel room, the Guest should check that the door is locked.

2. The Guest should immediately notify Aparthotel staff upon check-in in the room/apartment about:

1. occurred damage
2. improperly performed cleaning service
3. any defects or changes that seem strange and should not have occurred.

3. The Guest bears full material responsibility for all types of damage or destruction of Aparthotel’s equipment and technical devices caused by them or their visitors. This responsibility covers damages, breakages, and permanent soiling of room equipment, common areas, or other hotel assets. The Guest is obliged to cover the cost of repair, restoration to original condition or – if repair is impossible – the cost of purchasing a new equipment element.

The Aparthotel has the right to estimate the damage based on the current market price of the damaged or destroyed property, including purchase, transport, installation costs and any specialist services necessary to remove the damage. The estimation may be based on market offers, invoices, cost estimates, or opinions from professional entities involved in repair or sale of the given type of equipment.

In case of refusal to voluntarily cover the cost of damage, the Aparthotel has the right to pursue claims through civil proceedings under applicable law.

4. For fire safety reasons, the use of heaters, electric irons, and similar devices not part of the room equipment is prohibited in hotel rooms/apartments.

5. Bringing ski equipment, bicycles into rooms and apartments is prohibited, as well as walking in ski boots within the premises. Aparthotel Cristina provides a designated room for storing such equipment.

6. Quiet hours are observed at the Aparthotel from 10:00 p.m. to 7:00 a.m. the following day.

7. The conduct of Guests and persons using Aparthotel services should not disturb the peaceful stay of other Guests. The Aparthotel may refuse further service to a person violating this rule.

§6

Return of left items

1. Items left by the Guest in the hotel room/apartment or on the Aparthotel premises after their stay will be stored by the Aparthotel with due care.
2. If contact details are available, the Aparthotel will promptly attempt to inform the Guest about the found item and arrange its collection or return shipment. Shipping costs are borne by the Guest.
3. Items of value will be stored according to the provisions of the Found Property Act (1 year from notification to the Guest). After statutory periods expire without result, the Aparthotel may hand the item over to the appropriate authority.
4. Items of negligible market value, especially used clothing, cosmetics, hygiene articles, chargers, and other small daily items, will be stored for 30 days from the day found and may be disposed of or destroyed after this period.
5. Perishable items, especially food products, may be disposed of immediately after being found.
6. The Aparthotel is not responsible for items left by the Guest beyond the scope of mandatory legal provisions, especially the Civil Code.

§7

Complaints

1. The Guest has the right to file complaints if they notice any deficiencies in the quality of services provided.

2. All complaints are accepted by the reception and forwarded to the Aparthotel director.

§8

Additional provisions

1. Due to the nature of the facility, the Aparthotel does not accept pets.

2. Smoking tobacco and e-cigarettes is prohibited at the Aparthotel. Violation will result in an additional charge of 1000 PLN.

3. Loss or destruction of the magnetic card for the room, Wellness & Spa area, or parking card involves an additional fee.

4. Please note that the “Do Not Disturb” sign is fully respected by Aparthotel Cristina and is intended to ensure your comfort and privacy.

However, in exceptional situations where the Aparthotel staff reasonably suspects an event threatening the health, life, or safety of the Guest or property, the staff may enter the room despite the sign being displayed. Such actions are taken solely out of concern for your safety and always with due care and respect for privacy.

We wish you a pleasant stay,
Aparthotel Cristina