Regulations

The management of the Aparthotel would appreciate your cooperation in adhering to these regulations, which are designed to ensure you a peaceful and safe stay.

The facility follows standards for the protection of minors, and detailed rules and procedures in this regard are available for review at the reception desk.

§1

Subject of the regulations

1. The regulations define the scope of services, responsibilities, and presence on the territory of the Aparthotel and form an integral part of the agreement, concluded either by signing the registration card or by performing implied actions, in particular by making a reservation and/or paying a deposit or the full amount for the stay at the Aparthotel.

2. By performing the actions mentioned in the previous point, the Guest confirms that they have read and accept the terms of the Regulations.

3. The Regulations apply to all persons staying on the premises of Aparthotel Cristina.

§2

Hotel day

1. The apartment/hotel room is rented per hotel day.

2. The hotel day starts at 16:00 on the day of arrival and lasts until 11:00 the following day.

3. Requests to extend the stay beyond the period indicated on the day of arrival should be reported by the Guest to the reception by 10:00 on the day the room rental expires.

4. The Aparthotel will consider the request to extend the stay according to availability.

5. Extending the stay may be subject to additional charges.

§3

Reservation and check-in

1. The basis for Guest check-in is presenting an identity document at the reception and signing the registration card.

2. The Guest may not transfer the apartment/hotel room to other persons, even if the period for which the stay fee has been paid has not expired.

3. Unregistered persons in Aparthotel Cristina may stay in the apartment/hotel room from 7:00 to 22:00. After 22:00, there is an obligation to register additional persons staying with Guests in the room.

4. The Aparthotel may refuse to accept a Guest who during a previous stay grossly violated the Regulations, causing damage to the property of the Aparthotel or Guests, or caused injury to Guests, Aparthotel employees, or other persons staying at the Aparthotel, or otherwise disrupted the peaceful stay of Guests or the operation of the Aparthotel.

5. The Aparthotel reserves the right to pre-authorize a credit card in the amount of the total fee for the stay at check-in.

6. In case of Guest cancellation during the hotel day, the Aparthotel does not refund the fee for that hotel day. The rules concerning cancellation costs after the start of the hotel day are regulated by the detailed reservation confirmation received by Guests before arrival.

§4

Responsibility of the Aparthotel

1. The Aparthotel provides services in accordance with its category and standard. In case of any complaints about the quality of services, Guests are requested to report them to the reception as soon as possible, allowing the Aparthotel to react promptly.

2. The injured party should notify the hotel reception about any damage immediately upon its discovery.

3. The Aparthotel is obliged to ensure:

a. conditions for full and unrestricted rest of the Guest

b. safety of the stay, including the confidentiality of Guest information

c. professional and courteous service in all services provided by the hotel

d. room cleaning and necessary repairs to equipment during the Guest's absence, and in the presence of the Guest only upon their request.

§5

Responsibility of Guests

1. Each time leaving the apartment/hotel room, the Guest should check that the door is locked.

2. The Guest should immediately inform the Aparthotel staff after checking in to the room/apartment about:

1. any damage
2. improper cleaning service
3. any shortages or changes that seem unusual and should not have occurred.

3. The Guest is fully financially responsible for any damage or destruction of the Aparthotel's equipment and technical devices caused by their fault or the fault of persons visiting them. This responsibility includes destruction, damage, and permanent soiling of room equipment, common areas, and other hotel property. The Guest is obliged to cover the costs of repair, restoration to the original state, or if repair is impossible, the cost of purchasing a new piece of equipment.

The Aparthotel has the right to assess the damage cost based on the current market price of the damaged or destroyed property, including purchase, transport, installation, and any necessary specialized services to remove the damage. The assessment may be based on market offers, invoices, cost estimates, or opinions from professional entities engaged in repairs or sales of the particular type of equipment.

In case of refusal to voluntarily cover the damage costs, the Aparthotel has the right to pursue claims through civil proceedings in accordance with applicable law.

4. For fire safety reasons, the use of heaters, electric irons, and similar devices not forming part of the room equipment is prohibited in hotel rooms/apartments.

5. Bringing ski equipment, bicycles into rooms and apartments, as well as walking in ski boots within the facility, is prohibited. Aparthotel Cristina provides a designated room where such equipment can be stored.

6. Quiet hours are observed at the Aparthotel from 22:00 to 7:00 the next day.

7. The behavior of Guests and persons using the Aparthotel's services should not disturb the peaceful stay of other Guests. The Aparthotel may refuse further services to a person who violates this rule.

§6

Return of left items

1. Items left by the Guest in the hotel room/apartment or on the Aparthotel premises after the end of the stay will be stored by the Aparthotel with due care.
2. If the Guest's contact details are available, the Aparthotel will attempt to promptly inform the Guest about the found item and arrange for collection or return. Shipping costs are borne by the Guest.
3. Items with monetary value will be stored in accordance with the provisions of the Lost Property Act (1 year from the date of informing the Guest). After the statutory period expires unsuccessfully, the Aparthotel may hand over the item to the appropriate authority.
4. Items of negligible market value, in particular used clothing, cosmetics, hygiene articles, chargers, and other small daily use items, will be stored for 30 days from the day they are found, after which they may be disposed of or destroyed.
5. Perishable items, especially food, may be disposed of immediately after being found.
6. The Aparthotel is not responsible for items left by Guests except as provided by mandatory legal provisions, particularly the Civil Code.

§7

Complaints

1. The Guest has the right to file complaints if any deficiencies in the quality of services are noticed.

2. All complaints are accepted by the reception and forwarded to the Aparthotel director.

§8

Additional provisions

1. Due to the nature of the facility, the Aparthotel does not accept animals.

2. Smoking tobacco and e-cigarettes is prohibited in the Aparthotel. Violation of the ban will result in an additional charge of 1000 PLN.

3. Loss or destruction of a magnetic card for the room, Wellness & Spa zone, or parking card entails an additional fee.

4. We kindly inform you that the 'Do Not Disturb' sign is fully respected by Aparthotel Cristina and is intended to ensure your comfort and privacy.

At the same time, we reserve the right that in exceptional situations, when Aparthotel personnel have a justified suspicion that an event threatening the health, life, or safety of a Guest or property may have occurred, staff have the right to enter the room despite the displayed sign. Such actions are taken solely for your safety and always with due care and respect for privacy.

We wish you a pleasant stay,
Aparthotel Cristina